Live / Sports
These terms set out what you agree to when you open or use a batterybet account, including how your wallet, transactions and account access are governed. Availability of our services depends on your local law and eligible region in Bangladesh — please read this page before placing any activity through your account.
By creating an account on batterybet and using any part of the platform — including the sports betting section, casino lobby, crash games or live tables — you accept these terms in full. These terms form the complete agreement between you and us. They apply to every session, every wallet movement and every support interaction tied to your account. Where you fund or withdraw through a local wallet such as Nagad, Rocket or Upay, the transaction rules described here apply on our side of that exchange. The wallet provider's own rules also apply on their side; we do not override or modify those. If a conflict arises between our terms and a wallet provider's terms on a specific transaction, we will clarify our position through the support channels listed on this page. We may update these terms. When we do, the revised version is published here and takes effect from the date shown at the top of this page. Continued use of your account after a revision means you accept the updated terms. If you do not accept a change, you should stop using the account and contact support to discuss your options. We aim to keep the language here plain and direct — if any clause is unclear, reach out before you act rather than after.
Nagad wallet transactions through your account are subject to these terms on the batterybet side. Nagad's own service rules apply separately on their platform.
Rocket transfers recorded in your account wallet fall within the scope of these terms. Any Rocket-side processing rules remain under Dutch-Bangla Bank's own policy.
Upay deposits and withdrawals shown in your account history are covered here. Upay's platform conditions govern their side of each exchange independently.
Not everything connected to your batterybet experience falls under this single document. This section draws a clear line between what we govern, what a third party governs and where the two overlap — so you know exactly which terms to read when a question arises. Eligibility to use any part of the platform depends on whether access is permitted under your local law and in your eligible region of Bangladesh.
Your login credentials, session behaviour and account status are fully within these terms. Actions taken inside your account — placing activity, reviewing history, updating your profile — are all governed here.
Funds movement recorded in your batterybet wallet, including deposits and withdrawals processed via Nagad, Rocket or Upay, falls under these terms on our side. Third-party wallet rules apply independently.
Game content from studios available in the lobby — including titles you can verify there — is governed by these terms in respect of how you access and use it. Underlying game rules are set by the game itself.
External links, payment provider portals and mobile wallet apps sit outside these terms. We do not control or accept responsibility for third-party terms, policies or technical behaviour on those platforms.
These terms are not just obligations placed on you — they also set out what you can request from us. You have the right to review your account history at any time through the transaction log shown after you log in. If a record looks incorrect, you can raise a correction request directly through our support channel and we will investigate and respond in writing. You can update most personal details yourself from the account settings page. For changes that require identity verification — such as updating a registered mobile number linked to Nagad or Rocket — follow the steps shown in the verification section of your account, then contact support if the process does not complete. You may also ask us at any point what information we hold against your account and request that outdated data be corrected. We handle each request individually; response times are shown in the support section of this page.
Log in and open the transaction history tab to see every wallet movement and activity record on your account. No additional request is needed to access this view.
Update your contact details in account settings. For mobile wallet numbers tied to Nagad, Rocket or Upay, follow the verification steps shown on screen before submitting the change.
Use the support contact paths listed below to send a written query about any clause in these terms. We respond to each query individually and keep a record of the exchange.
If an account action is blocked or a transaction is held, contact support with your account reference and the transaction ID shown in your history. We investigate and reply in writing.
If any part of these terms raises a question — about your wallet, your account status or how a specific clause applies to your situation — our support team handles written queries. Use the channel that suits you and include your account reference for a faster response.
Open the chat widget from any page after you log in. Give your account reference and describe the specific clause or transaction you want to ask about.
Send a written query to our support address shown in your account contact page. Email is suited for detailed questions about transaction records or correction requests.
The help section inside your account lists answers to common terms questions, wallet scope queries and the steps to raise a formal dispute — check there before submitting a ticket.
These terms are written to be read, not filed away. We maintain a plain-language version on this page and update it whenever a material change is made to how accounts, wallets or access rules work. The revision date at the top of this document reflects the last substantive change — not a routine formatting edit.
Information you provide when opening an account is held only for the purposes stated in these terms and our privacy policy. We do not share account data with third parties except where required to process a Nagad, Rocket or Upay transaction you initiated.
We use session data to keep your account secure and to remember your preferences within a single visit. Cookie use is limited to what is needed for account function and is described separately in the cookie section of your account settings.
Transaction records and account activity logs are retained for the period stated in the terms. You can view the active portion of this history in your account at any time without making a separate request.
To request a correction to personal data we hold, or to ask a question about how these terms apply to your account, contact support in writing with your account reference. We acknowledge each request and respond with our finding.
These are the questions we receive most often about how these terms work in practice — covering account eligibility, wallet scope, what happens when terms change and how to raise a dispute.
These terms apply to anyone who opens or uses a batterybet account. Whether you can access the platform at all depends on your local law and whether your region is eligible. If you are unsure, check the eligibility information shown during account registration before proceeding.
When we revise these terms, the updated version is published here with a new revision date. Continuing to use your account after that date means you accept the revised terms. If you do not agree with a change, contact support before using the account further.
These terms cover the batterybet side of any Nagad, Rocket or Upay transaction recorded in your account wallet. The wallet provider's own terms apply on their platform. Both sets of terms apply simultaneously; neither overrides the other.
Open the transaction history in your account, note the transaction ID and date, then contact support through live chat or email with that reference. We investigate each dispute individually and respond in writing with our finding and any corrective action taken.
Yes. Contact us in writing through the support channel listed on this page and include your account reference. We will confirm what information we hold and how it is used, in line with the data handling commitments described in these terms.
If the verification steps shown in your account settings do not complete for Nagad, Rocket or Upay, take a note of the error message displayed and contact support with your account reference. We will review the account-side block and advise on the next step.