batterybet Privacy Policy: How We Handle Your Account Data
At batterybet, every piece of information you share — when you open an account, use Nagad, Rocket or Upay, or contact support — is handled under a clear set of rules we set out on this page. Your privacy choices are yours to review, adjust and act on at any time, subject to your local law and the eligible regions where this service operates.
Account data transparency
Nagad, Rocket, Upay context
Your right to review records
Support contact available
POLICY FOUNDATIONS
What This Policy Covers and Why It Matters
This policy applies to every interaction you have with batterybet — from the moment you open the account registration page, through each login, wallet action and support message you send. When you add a payment method such as Nagad, Rocket or Upay to your account, we collect the details required to process that transaction and match it to your account record. We do not sell that information to third parties for marketing purposes. Data we collect falls into three broad categories: information you give us directly (name, contact details, account credentials), information generated by your use of the platform (transaction records, session logs, device type), and information from payment processors when a Nagad, Rocket or Upay transfer is initiated. Each category is held for as long as it is needed for the purpose it was collected, or as long as applicable rules in your jurisdiction require us to keep it. Your continued use of batterybet after any policy update signals your acceptance of the revised terms. Where local law in Bangladesh or another eligible region places additional requirements on us, those requirements take precedence. If you are unsure whether this service is available under your local law, check the eligibility conditions shown during account registration before proceeding.
Nagad transfers
Transaction details passed through Nagad are recorded against your account wallet and retained in line with applicable financial record-keeping requirements.
Rocket payments
Rocket payment references are stored as part of your transaction history, accessible from your account dashboard after login.
Upay records
Upay transfer data is held securely and linked to your account ID. You can request a summary of this data through our support channel.
POLICY SCOPE AREAS
Where This Policy Applies and What It Does Not Cover
This policy covers data we collect and process directly through batterybet. It does not extend to services, websites or payment processors that operate independently, even if you reach them through a link on this site. The table below clarifies what is inside and outside its scope so you can make informed choices about where your data goes and who holds it.
Account access and login
Covered. Data you submit during registration, login and account verification is processed by batterybet under this policy. This includes credentials, contact details and any identity documents we ask for to confirm eligibility.
Wallet transactions via Nagad, Rocket or Upay
Partially covered. We record the transaction reference and amount on our side. The payment processor — Nagad, Rocket or Upay — operates under its own privacy terms, which we do not control or speak for.
Site content and game sessions
Covered. Session data, game activity logs and any preferences you set within the platform are captured and held under this policy. Game content itself is supplied by our studio partners but session data stays with us.
Third-party services and external links
Not covered. If you follow a link away from batterybet — to a payment gateway, an information page or any other external site — this policy no longer applies. Review the privacy terms of that third party directly.
YOUR PRACTICAL CHOICES
Actions You Can Take Under This Policy
You hold several practical rights regarding the data batterybet holds about you. First, you can request a copy of the personal information stored against your account — submit this request through the support channel and we will respond within the timeframe shown in the acknowledgement message. Second, if any detail in your account record is incorrect — a contact number, a name spelling or a linked payment reference — you can request a correction by raising a support ticket and providing the accurate information. Third, you can ask us to restrict how we use certain data while a query is being resolved, which means we pause non-essential processing until the matter is settled. Finally, where processing is based on your consent rather than a legal obligation, you may withdraw that consent at any time by updating your communication preferences in the account settings panel. Withdrawing consent does not affect data processing that took place before your request.
Review your records
Log in and go to your account dashboard to see the transaction history and contact details we hold. For a full data export, send a written request through support.
Correct account details
If your name, phone number or linked Nagad or Rocket reference is wrong, open a support ticket with the correct details and we will update the record after verification.
Raise a data query
Any question about how your data is used — retention period, who can access it, why it was collected — can be directed to our support team. We aim to acknowledge each query and provide a substantive response.
Request data restriction
While a dispute or query is open, you can ask us to limit what we do with your data beyond basic account maintenance. Make the request through the support channel and we will confirm when the restriction is in place.
REACH OUR POLICY TEAM
How to Contact batterybet About Privacy Matters
If you have a privacy question, a data access request or a concern about how your information is being handled, the paths below connect you directly to the team responsible for data queries. Response times vary by channel, and the acknowledgement message you receive will confirm the expected handling time for your specific request. Access to this service depends on your local law and eligible region.
Support ticket
Raise a formal data request or privacy concern through the support ticket system in your account dashboard. This creates a traceable record and is the recommended route for access and correction requests.
Live chat
For general questions about this policy — what data we hold, how long we keep it, which payment references are stored — the live chat in your account area can direct you to the right process.
Email contact
Written data requests that require a formal response can be submitted by email. The address is shown on the Contact page inside your account. Include your registered account ID and the nature of your request.
HOW WE MANAGE DATA
Our Approach to Data Handling, Cookies and Account Security
Handling your data carefully is not a one-time task — it runs through every layer of how batterybet operates. The points below describe the four main areas where data handling decisions directly affect your account experience. Each one has a process you can check or act on without needing to contact us first.
Cookies and session tracking
We use cookies to keep your session active, remember your account preferences and measure which pages are used most. You can review and adjust cookie permissions through your browser settings at any time. Blocking certain cookies may affect account functionality.
Account security and data access
Access to your personal data inside batterybet is restricted to staff who need it to carry out account, payment or support functions. Your account login credentials are stored in a hashed form and are not visible to staff in plain text.
Data retention periods
We keep your account data for as long as your account is active and for the period required by applicable rules after it closes. Transaction records linked to Nagad, Rocket or Upay are retained in line with financial record-keeping requirements. The exact period shown in your jurisdiction may differ.
Policy changes and notification
When this policy changes materially, we post a notice in the account dashboard and update the revision date shown at the bottom of this page. Your continued use after the notice period confirms acceptance. You can also request to be notified by email — set this preference in your account communication settings.
POLICY QUESTIONS ANSWERED
Privacy Policy Questions We Hear Most Often
The questions below cover the situations our account holders ask about most when it comes to how their data is used, what they can request and where to go when something is unclear. If your question is not here, the support ticket route in your dashboard is the right next step.
What personal data does batterybet collect when I open an account?
We collect the details you submit during registration — name, contact information and any identity documents required to confirm eligibility — along with session data generated as you use the platform. Payment references from Nagad, Rocket or Upay are recorded when you initiate a transaction.
Can I see the data batterybet holds about me?
Yes. Log in and check your account dashboard for transaction history and stored contact details. For a complete record export, raise a support ticket and specify that it is a data access request. We will acknowledge it and confirm the handling steps.
How do I correct wrong information in my account?
Open a support ticket and provide the correct details alongside the information that needs updating. After we verify your identity, the record will be amended. Contact details linked to your Nagad or Rocket payment references can be updated through the same route.
Does batterybet share my data with third parties?
We do not sell your personal data. We share it only with processors who need it to carry out a function — for example, Nagad, Rocket or Upay when processing a transaction — and only to the extent required for that function. Each processor operates under its own privacy terms.
How long does batterybet keep my account data after I close my account?
After an account closes, we retain data for the period required by applicable financial and legal rules in your jurisdiction. The specific retention period can vary depending on local law. If you want to know the period that applies to your account, raise a query through support.
What should I do if I think my data has been handled incorrectly?
Raise a formal complaint through the support ticket system in your account dashboard. Describe what happened and what outcome you expect. We will acknowledge the complaint and work through it with you. Access to further escalation paths depends on your local law and eligible region.
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